Frequently Asked Questions

Due to the nature of our service, no refunds can be administrated once your order has been submitted.
Your meals will be delivered on Sundays, Mondays and Thursday mornings 9:30 AM – 4:30 PM. Our delivery drivers will text you when they are on their way.
We ask that you leave a cooler outside with ice-packs in them
All picks ups are put on hold at the moment. We apologize if this causes any inconvenience. Thank you for understanding
Not at the moment. No pick ups are being accommodated right now
We deliver to most locations in Las Vegas. We deliver from our kitchen within a 10 mile radius. Each delivery is $5.00 charge. If delivery is not available in your area, you can always pick up your food at our kitchen.
We are not offering pick ups at the moment. Sorry for the inconvenience
Average time is 1-2 minutes and 30 seconds increments after that if needed. (Times may vary depending on your microwave)
All payments are made online using either a credit or debit card.
All orders must be placed by Tuesdays and Fridays at 9:00 p.m. for the next weeks delivery.
5 meals are the minimum for your order to be processed through checkout.
Yes, we will take phone orders and payments will be processed through an online invoice. It is best to schedule a phone order, email us and we can set up an appointment to ensure you get all of your questions and concerns answered.
Meals should be consumed within the 5-6 day period from when received. We keep our meals extremely clean and healthy by not preserving our ingredients. We do not recommend freezing the meals, but if you are in a position and need to freeze them, it’s best not to keep them frozen for more then 2 weeks. All meals are made and delivered fresh, never frozen.

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